Privacy Policy

Ritzy Swift Trading Company Limited. Last updated: 10 November 2026

This policy explains how Ritzy Swift ("we", "us") collects and uses personal information when you contact us, including through WhatsApp, and when you use our services.

Who we are

Ritzy Swift Trading Company Limited (RC 9954959), registered office No. 13, Uruguay Street, Maitama, Abuja, FCT, Nigeria. Operations office: Room C05, 26th Floor, No. 37 Huanshi West Road, Liwan District, Guangzhou, China. Contact: ritzyswiftltd@gmail.com, +86 186 3349 4838.

What we collect

• Your name, phone number and country or city.
• The messages, photos, voice notes and documents you send us, and details of your request (products, quantities, destination, timelines, budget).
• Booking details if you schedule a consultation.
• For visa assistance only, the documents needed for your application. We will tell you how to send these securely.

How we use it

• To answer your enquiry and provide the services you ask for, including sourcing, shipping, inspections and visa assistance.
• To prepare quotations and invoices.
• To follow up on your enquiry. You can reply "STOP" at any time and we will not send further follow-up messages.

Our virtual assistant

Our WhatsApp line is supported by an AI virtual assistant that replies to messages, collects the details of your request and passes them to our team. It will always tell you it is a virtual assistant. You can ask to speak to a person at any time. The assistant does not make prices, payment arrangements or business commitments; these come from our team.

Who we share it with

We do not sell your information. We share it only as needed to serve you:

• Service providers that run our systems: Meta (WhatsApp), Anthropic (the AI model used by our assistant), Google (calendar and records) and our hosting provider. They process data on our behalf.
• Suppliers, factories, shipping and customs agents, only the details needed to complete your order.
• Authorities, where the law requires it.

Our team and some providers are located outside your country, including in China. We take reasonable steps to protect your information wherever it is processed.

How long we keep it

We keep conversation and order records for as long as needed to serve you and meet legal and accounting requirements. Photos, voice notes and documents sent in chat are deleted after 180 days unless they are needed for an active order.

Your rights

You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing ritzyswiftltd@gmail.com or messaging us on WhatsApp. If you are in Nigeria or Ghana, you also have rights under the Nigeria Data Protection Act 2023 and Ghana's Data Protection Act 2012.

Changes

We may update this policy. The date at the top shows the latest version.